Effective Date: April 24, 2024

At Liber Store, we understand that our relationship with each of our customers is built on trust—a trust that extends to how we handle your personal information.

At Liber Store, we want to ensure a smooth and satisfying shopping experience for all our customers. This policy outlines the procedures for order cancellations and refunds.

Welcome to Liber Store, where we strive to offer not only the best in literary selections but also the most flexible shopping experience. We understand that your purchasing needs might change after placing an order, or that items once received may not meet your expectations. Our Cancellations & Refunds Policy is designed to be straightforward and customer-friendly, ensuring that you can shop with confidence and convenience.

Whether you are rethinking a purchase, facing an unforeseen change in circumstances, or simply not satisfied with your order, we are here to help. We aim to process cancellations and refunds promptly and efficiently, respecting your time and consumer rights. Below, you will find detailed information on how to cancel an order before and after shipment, how to return items to us, and how to handle special cases like digital products and gifts. Our goal is to ensure that your experience with Liber Store is as enjoyable and hassle-free as possible.

• Refunds

We want you to be satisfied with your purchases. 

At Liber Store, we offer a wide range of digital content, including eBooks, which provide convenient and immediate access to your next great read. Understanding the unique nature of digital content, our policy is designed to address concerns specifically related to these products:

1.1. Refunds on Digital Purchases: Once you purchase, access, or download a digital product, it cannot generally be “returned.” Therefore, all purchases of digital content are considered final and non-refundable. This policy reflects the immediate, irreversible nature of digital data delivery and the perpetual value of the content.

1.2 Technical Issues: We stand by the quality of our digital products and aim to provide a smooth, user-friendly experience. However, if you encounter technical issues such as difficulty downloading or accessing your digital content, we are here to help. Please contact our customer support team at info@liberstore.online  or through our customer service hotline for assistance. We will work with you to resolve the issue, which may include providing a replacement file or, in some cases where we cannot resolve the issue, issuing a refund.

1.3 Quality Concerns: If your digital content is defective or does not perform as advertised, please let us know. We take concerns about content quality seriously and will assess each case to provide a suitable solution, which might include a replacement or credit towards future purchases.

1.4 Accidental Purchases: If you accidentally purchase a digital product, please contact us immediately. While we typically do not refund opened or accessed digital content, we can assess your situation on a case-by-case basis. Prompt communication is crucial to resolving such issues effectively.

• Customer Support for Digital Products

Our dedicated customer support team is available to ensure your satisfaction with your digital purchases. For any queries or concerns regarding digital content, whether it’s about how to access your content, billing inquiries, or technical difficulties, please reach out to us. We are committed to providing you with prompt and effective solutions.

Processing Time: Refunds are processed upon receipt and inspection of the returned item(s). It typically takes 7 to 10 days for the refund to reflect in your original payment method.

•  Late or missing refunds:

• If you haven’t received your refund after the expected processing time, please:
  • Check your bank account again.
  • Contact your bank or credit card company, as there may be a processing delay.
• If you’ve done both of these steps and still haven’t received your refund, please contact us at info@liberstore.online.

Thank you for choosing Liber Store. We look forward to bringing you the joy of new reads and the comfort of stellar service. Remember, each purchase you make is part of our larger commitment to literary appreciation and customer satisfaction. 

We encourage you to review this policy carefully before placing an order. If you have any questions, please don’t hesitate to contact us.